Case Management
Sargent & Associates practices early intervention to impact the medical management and safe return to work for individuals injured on the job. A case manager is assigned to a case within the first 12 hours of injury notification. Their focus is to work with the medical provider(s), employer, insurance carrier and other associated parties as an active team member in directing care and overseeing the claims management process while the employee is recovering. The case manager’s responsibility is to provide timely access to medical care, coordinate specialty resources when appropriate and work with the treating physician to obtain a work capacity to assist the employee back to work quickly and safely. If the injured worker needs to return to work with restrictions, the case manager can work with the employer in identifying modified light duty positions. The case manager is an advocate for the injured worker during the recovery process and a communicator to the employer enhancing the employee/employer working relationship.