Joanne sargent


Title: President and Principal Owner

Credentials: RN, CCM, CPUR, CWCP

Expertise: SOMWBA certified Minority Owned Business; Workers’ Compensation Utilization Review, Telephonic Case Management,  Occupational Health, Ergonomic Evaluator Specialist, Certified Health Coach

Work Experience: Ms. Sargent has over twenty five years of experience owning a business which has evolved into a health management company specializing in a variety of Health & Wellness and Safety & Risk Management services.  She has worked in a variety of industries including health care, manufacturing and municipalities as the occupational health nurse and providing case management of workers’ compensation, LTD/STD claims. She is the pioneer in developing health and wellness programs to reduce behavioral and lifestyle risk factors in the workplace.



Title: Executive Assistant

Expertise: Supervisor of multiple departments; working knowledge of Microsoft Word, Peachtree, CompWatch, Quickbooks, and Claim Tracker; understanding of compliance and confidentiality issues related to medical records; excellent customer service skills both internally and externally; experience in quality program initiatives

Work Experience: Ms. Allen has worked for over 15 years in supervisory, administration, office support and billing position. Prior to joining Sargent & Associates she worked at Harvard Vanguard Medical Associates in the Medical Records Department as a Supervisor overseeing release of information, transcriptions, medical record clerks, and medical data input. She has been with Sargent & Associates since 2000.



Title: Workers' Compensation Claims Specialist

Credentials: GAB Casualty School, Denver, CO.

Expertise: Workers’ Compensation Claim and Litigation Management

Work Experience: Ms. Mitrano worked for 16+ years at GAB Business Services as a Workers’ Compensation Claims Adjuster, and in addition, as a claims examiner for a third party administrator. She has been with Sargent & Associates since 1997.


Title: Marketing & Design

Expertise: Web Design, Graphic Design, Social Media Specialist, Adobe Creative Suite, Constant Contact, Print and Online Marketing, CSS, MS Office, Open Office Suite.

Work Experience: Amy has 20+ years of experience as a web designer and online marketing specialist. She has driven the success of many small businesses by designing creative, user-friendly websites, establishing an engaging social media presence and introducing innovative marketing solutions. She has contributed to business growth and expanded corporate reach through the application of targeted marketing strategies, branding campaigns, email marketing initiatives, and search engine optimization.  Her training and educational background includes a BA in Fine Art from Clark University.



Title: Senior Vice President of Risk Management Services

Credentials: Bachelor of Arts; postgraduate work at Harvard Extension School

Expertise: 20+ years in the field of Workers’ Compensation Risk Management, Claims Management, Litigation Management, Workers’ Compensation Law, Loss Prevention, Workplace Safety and Health, Disability Management and Human Resources

Work Experience: Mr. Russell has held positions with the Governor’s Personnel Office:  Massachusetts Department of Industrial Accidents, Director for the Office of Safety, and Conciliator; Workers’ Compensation Litigation Administrator for private practice; and in the insurance industry. He has been with Sargent & Associates since 1999.


Title: Utilization Review Nurse Manager

Credentials: RN MA, NH

Expertise: Graduated from Middlesex Community College with Associates Degree in Nursing in 1996.  Completed Perioperative Nursing program Certificate degree in 2003 at Northeastern University. 

Work Experience: Licensed in Massachusetts and New Hampshire as Registered Nurse.  Utilization review RN for over 12 years, Field and telephonic Nurse case management, Care management, Long term care, Medical/Surgical, Perioperative nursing, Home care. 



Title: Nurse Case Manager

Credentials: RN, CCM, CHC, MA & NH

Expertise: Case Management, Utilization Review, Medicare Compliance, Ambulance Transport, LTD/STD Management, Health Coaching, Bill Review

Work Experience: Ms. Carr has almost 20 years  years  experience in telephonic and field case management in the areas of workers' compensation, LTD and STD claims. In addition, she has over 20 years  experience as a Utilization Review Nurse. In 2008, she began providing services to municipalities for their Accident and Disability Retirement cases by reviewing files for medical treatment rendered. Ms. Carr is a Certified  Healthcare Coach with the National Society of Health Coaches, enabling employees to recognize and implement lasting changes for better health and well being. Prior to joining Sargent & Associates in 1998, she worked over 15 years as a nurse in a surgical unit, ICU and an emergency room. She also has worked in the elderly community and assisted in operating many state-funded programs as the Group Adult Foster Case program, HHA, homemakers and other community services. She has been with Sargent & Associates since 1998.


Title: RN


Title: RN, Utilization Review Services


Title: LPN Occupational Health On-Premise Services